Job Description

Service Manager - Chennai (IT / OA / Telecom / Copier & AV)Location

Chennai, Tamil Nadu, India

Role Summary

We are looking for an experienced Service Manager to lead our service operations in Chennai, with a special focus on IT, Office-Automation (OA), Telecom/Copier (MFD) equipment, and Audio-Visual (AV) systems. This role will be responsible for service delivery, team leadership, customer satisfaction, and business development for engineering products including copiers, conference-room AV solutions, streaming systems, and industrial control devices.

Key Responsibilities

Lead, manage, and support the service team for daily operations and field activities. Oversee installation, service, and maintenance of

MFDs/Copiers

(Konica Minolta/Sharp/Toshiba). Manage end-to-end

Audio/Video (A/V) project design

, including SOW creation, planning, execution, and monitoring. Serve as the key point person for deploying

campus-wide A/V solutions

. Conduct technical evaluation, configuration, and commissioning of

A/V equipment, conference room systems, CCTV, streaming solutions, IPTV, and webcasting setups

. Support marketing and technical promotion of engineering products such as A/V equipment, flow meters, valves, and other industrial products. Work closely with sales and project teams to ensure smooth execution and timely delivery. Ensure documentation, reporting, and compliance with service standards and processes. Build strong relationships with clients and ensure high levels of customer satisfaction. Train and mentor service engineers to improve skills and performance. Drive continuous improvement in service quality and operational efficiency.

Required Skills & Experience

10-15 years

of relevant experience in IT & OA, Telecom, Copier, or A/V industry. Strong technical knowledge of

Konica Minolta, Sharp, and Toshiba MFD/Copier product lines

. Proven expertise in

A/V system engineering

, conference room solutions, and video streaming technologies. Experience in designing and implementing

Audio/Visual conference, presentation systems

, and CCTV setups. Knowledge of

engineering product marketing

including A/V devices, flow meters, valves, and industrial equipment. Strong understanding of

SOW creation, project planning, budgeting, and execution

. Excellent troubleshooting, analytical, and decision-making skills. Ability to work

independently

, meet deadlines, and handle multiple projects simultaneously. Strong communication, customer management, and team-handling skills.

Educational Qualification

Diploma / Degree in Engineering (Electrical / Electronics / Communication / IT) or relevant technical field.

Preferred Qualities

Leadership and people management skills Customer-focused mindset Ability to work autonomously Strong organisational and documentation skills
Job Type: Full-time

Pay: ₹50,000.00 - ₹55,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Assistant manager: 10 years (Preferred)
Work Location: In person