Job Description

OLA Electric

is looking for a proactive and customer-focused

Service Manager

to oversee service operations, ensure high service quality, and drive continuous improvement across driver and customer experiences. The ideal candidate will manage daily operations, handle escalations, and work closely with cross-functional teams to meet service level and business targets.

Key Responsibilities

Manage end-to-end service operations to ensure smooth and efficient daily performance Monitor service quality metrics, KPIs, and SLAs, and take corrective actions when needed Handle customer and driver escalations, ensuring timely and satisfactory resolution Lead, train, and motivate service/operations teams to achieve performance goals Coordinate with city operations, driver partners, customer support, and central teams Implement process improvements to enhance service quality and operational efficiency Ensure compliance with company policies, safety standards, and local regulations Prepare reports and dashboards on service performance and operational outcomes Drive initiatives to improve customer satisfaction and driver engagement
Required Qualifications & Skills

Experienced people are preferred Strong leadership and team management skills Excellent problem-solving and decision-making abilities Customer-centric mindset with experience handling escalations Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment
Preferred Qualifications

Prior experience managing field operations or service teams Familiarity with service quality frameworks and process optimization
What We Offer

Competitive salary and performance-based incentives Opportunity to work with one of India's leading mobility platforms Career growth and leadership development opportunities Dynamic, fast-growing work environment
Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Provident Fund
Work Location: In person