Job Description

The role of a Service Head at Maruti Nexa Outlets who is responsible for managing three outlets typically involves a diverse range of responsibilities to ensure smooth operations, customer satisfaction, and efficient service delivery. Here are some common roles and responsibilities for such a position: 1. **Service Operations Management:** - Oversee the day-to-day service operations of all three Nexa outlets, ensuring high-quality service delivery. - Monitor service schedules, appointments, and ensure timely completion of services. - Coordinate with technicians, service advisors, and support staff to optimize workflow and resource allocation. 2. **Customer Service Excellence:** - Ensure that customer service standards are met or exceeded across all outlets. - Address customer feedback, complaints, and concerns promptly to enhance customer satisfaction. - Implement strategies to improve the overall customer service experience. 3. **Team Leadership:** - Manage and lead the service team across all outlets, including service advisors, technicians, and support staff. - Provide coaching, mentoring, and performance feedback to team members. - Foster a positive work environment that encourages teamwork and personal growth. 4. **Resource Management:** - Efficiently allocate resources, including manpower, equipment, and facilities, to optimize service operations. - Ensure proper inventory management of spare parts and supplies required for service tasks. 5. **Quality Assurance:** - Implement and maintain Maruti\'s quality standards for service and repair work. - Conduct regular audits to ensure adherence to standard operating procedures and quality control measures. 6. **Technical Expertise:** - Stay updated with the latest technical developments and innovations in automotive service. - Provide guidance and support to technicians in diagnosing and resolving complex technical issues. 7. **Performance Metrics and Reporting:** - Define and track key performance indicators (KPIs) related to service efficiency, customer satisfaction, and team productivity. - Prepare regular reports on service operations, including performance metrics and areas for improvement. 8. **Vendor and Supplier Management:** - Collaborate with suppliers and vendors to ensure the timely availability of genuine parts and materials. - Negotiate favorable terms and pricing for supplies and services. 9. **Budget Management:** - Develop and manage budgets for service operations, including labor, materials, and overhead costs. - Identify cost-saving opportunities without compromising service quality. 10. **Compliance and Safety:** - Ensure compliance with safety regulations and environmental standards in service operations. - Maintain a safe and clean working environment for employees and customers. 11. **Continuous Improvement:** - Identify process inefficiencies and recommend improvements to enhance service delivery and customer satisfaction. - Initiate and lead continuous training programs for the service team to enhance skills and knowledge. 12. **Relationship Management:** - Build and maintain positive relationships with customers, addressing their needs and concerns. - Collaborate with other departments within the organization to ensure seamless operations and customer experience. The responsibilities of a Service Head at Maruti Nexa Outlets overseeing multiple outlets are multifaceted and require strong leadership, organizational, and communication skills to ensure effective service operations and customer engagement across all locations. Job Type: Full-time Salary: 950,000.00 - 970,000.00 per month Benefits:

• Flexible schedule

Schedule:

• Day shift
• Fixed shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Medchal Malkajgiri, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 5 years (Required)

Speak with the employer
+91 8885025260