Job Description

Job Summary:

We are seeking an experienced

Service Manager

to lead and manage the installation, maintenance, and repair of gym and fitness equipment. The ideal candidate will oversee service technicians, ensure high-quality customer support, manage service operations, and maintain optimal performance of fitness machines across client locations.

Key Responsibilities:

Manage and supervise service technicians and field engineers Plan and coordinate installation, preventive maintenance, and repair of gym equipment Ensure timely resolution of service calls and breakdowns Maintain service quality standards and customer satisfaction Schedule service visits and manage technician workloads Provide technical guidance and training to service staff Handle customer complaints and escalations professionally Maintain service records, reports, and documentation Coordinate with sales, spare parts, and operations teams Monitor inventory of spare parts and tools Support warranty and AMC (Annual Maintenance Contract) services

Required Qualifications & Skills:

Diploma or Bachelor's degree in Mechanical, Electrical, or Electronics Engineering (preferred) 3-7 years of experience in servicing gym equipment, fitness machines, or similar machinery Strong technical knowledge of treadmills, ellipticals, strength machines, and cardio equipment Leadership and team management skills Excellent problem-solving and troubleshooting abilities Good communication and customer-handling skills Ability to travel to client sites as required Basic computer skills (service software, reports, email)

Preferred Experience:

Experience with commercial gym equipment brands Warranty handling, and service contracts Experience managing field service teams
Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person