Job Description

We are an Electric Two-Wheeler Dealership and are seeking a

Service Manager

for our newly launched Workshop at Kolar Road, Bhopal.

The ideal candidate should have a

automobile industry background

, Post Graduate in Science/Engineering would be ideal but we are happy to overlook this if you are confident in your know-how of technology.

Primary Responsibilities:

Oversee the overall Service operations and ensuring service quality as per defined standards.

Technical support to Shop floor team and Door-Step Servicing Team.

Ensure day-to-day closure of pending payments based on report submitted by billing executive.

Attend workshops and study publications to stay up-to-date with developments in the Service Communications.

Customer complaint tracking, redressal and necessary actions at dealership

Regular communication with Dealer Principle/GM and ASM for status updation.

Monitor Labour/Spares Performance and plan for continuous improvement.

Understand and utilize DMS and other software tools to the best extent to analyse the performance levels of the workshop and plan for improvement.

Secondary Responsibilities:

Regularly Evaluate the performance of service staff in order to acknowledge efficient employees and guide underperforming ones.

PDI / Warranty Management.

Workshop KPI maintenance and analysis for improvement including report to Company and DP/GM.

General administration of the workshop

Scrapping & Waste Management

Develop and implement new strategies to meet Service KPI as required.

Support

Service Marketing & Promotional Plan,

Execution of planned service campaigns and achieving best results,

Crisis and Emergency Management,

Guiding subordinates in attending to Major complaints,

Oversee the hiring and training of an effective service team

Nominate eligible staff for Company-organised training programs as per requirement.

Job Types: Full-time, Permanent

Pay: ₹14,764.18 - ₹28,234.12 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement Provident Fund
Work Location: In person