Job Description

KEY RESPONSIBILITIES

Manages operational activities as listed below along with achieving financial targets for the service department.

Field service and repair of machines.

CSA Agreements Warranty repairs. Safety Programmes. Achieve objectives such as (customer satisfaction, employee productivity, market share, departmental profitability, maximum utilisation of available resources like manpower, car,Tools & Equipments etc) & will be quantitatively measured. Maintain relations with all the customers personally through meetings or call. Develops and maintains all service efficiency and management reports and reporting methods. Ensures that processes and procedures concerning all service work performed by the service department as mentioned in DSONAG, are established so as to improve the operation quality and efficiency of the service department. Considers the type of service to be performed, equipment and space required, skills needed, and makes recommendations to Reporting Head or Company management concerning such requirements. Ensures that service literature, instruction manuals, catalogues and factory communications pertaining to the service department are properly maintained, current and duly read and signed by each service professional. Ensures that Tools and Aids stock required for Repair and Maintenance services are maintained well and audited periodically. Maintains working relations with the parts management and personnel to ensure that the proper procedures, records and reports concerning servicing parts are in order Supports the parts department with parts recommendations to ensure that the necessary parts are available so to provide timely service to customers. Performs administrative tasks such as preparing reports, passing of bills,estimates and forecasts, maintains warranty records; initiates campaigns designed to increase the profit of the service department. Assigns tasks to employees, trains employees in appropriate methods of repairs. Provides coaching necessary to develop diagnostic, safety, clean, efficient and effective high-quality work to ensure repairs are completed in a timely and correct manner. Manages and judges warranty claims from both technical and commercial views to ensure maximum profitability. Approves free service/ goodwill service after consultation with CST Head. Communicates and informs customers regarding the cost of repairs and follows up on account receivables.

Required Competencies:

Degree Diploma in Mechanical. Minimum 5 years of supervisory experience related to after sales processes preferably from a construction equipment dealer network. Working knowledge of field & workshop operation. Excellent customer relation skills. Good communication skills , both in writing & verbally. Good computer skills using word, Powerpoint & excel software.
Job Type: Full-time

Pay: ₹80,000.00 - ₹100,000.00 per month

Work Location: In person