Job Description

Title : Service Manager (Backhoe Loader)

Qualification: Diploma or Bachelor of Engineering - Mechanical/Automobile Work Experience: 8-10 years' experience in the relevant field Location: Pune. Reporting To: Head of Department

SKILLS REQUIRED FOR THE JOB

Previous experience as a service lead is advantageous Team management/handling skill is must. Should be well equipped with working on SAP, Microsoft Office and Excel. Extensive technical background with managerial skills. Overall knowledge in construction equipment industry especially in Hydraulics /Engine would be added advantage Good command of the Marathi / Hindi / English languages. Excellent oral and written communication skills

KEY RESPONSIBILITIES OF THE POSITION

The service team head oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining revenue and profit objectives and maintaining service records.

TASKS PERFORMED TO MEET THE RESPONSIBILITIES

Effectively manages team members, including technicians and Incharge , to ensure team objectives and After sales Services are being carried out Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the parent company. Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the organization representatives Maintaining the highest Customer Satisfaction Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy Coordinate with the OEM and Branches to get necessary approvals.
Please connect on WhatsApp @ 83088 49871
Email ID : hr1.saepl@gmail.com

Thanks and regards,
Saurav Singh

Job Type: Full-time

Pay: ₹25,000.00 - ₹60,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Life insurance Provident Fund
Experience:

Backhoe Loader: 1 year (Required)
Language:

Marathi (Required)
Work Location: In person