Job Description

Job Title:

Service Manager - IoT Solutions

Location:

Rabale, Navi Mumbai

Experience:

3-8 years

Industry:

IoT / Industrial Automation / Manufacturing

Department:

Customer Service

:

We are seeking a

Service Manager

to provide online technical support, troubleshooting, and remote commissioning for our IoT-enabled manufacturing equipment. This role ensures seamless system performance for customers while reducing downtime and providing proactive support.

Key Responsibilities:

Provide remote technical support for IoT devices, sensors, gateways, E-surveillance systems, and associated software platforms. Assist customers with installation, configuration, and setup through calls, video sessions, remote desktop tools, or field visits. Troubleshoot and resolve hardware, firmware, sensor-related, and network issues within defined SLAs. Carry out diagnostics and coordinate with the repair team to complete repair activities and replacement processes for faulty devices, ensuring timely restoration of services Address and resolve client queries promptly, ensuring complete customer satisfaction. Collaborate with Product, QA, and R&D teams to escalate and resolve complex technical issues. Maintain detailed support ticket logs, service logs, issue reports, and repair documentation for internal tracking and compliance. Conduct training sessions for customers and internal teams on system operation, preventive maintenance, and troubleshooting best practices. Proactively monitor system health and E-surveillance performance, recommending preventive and corrective actions to minimize downtime. Support continuous improvement initiatives by providing feedback on recurring issues and customer pain points.

Requirements:

B.E./B.Tech in Electronics, Electrical. 3-8 years of experience in remote support, service, or commissioning for IoT / automation systems. Understanding of sensors, controllers and communication protocols (MQTT, Modbus, TCP/IP). Good knowledge of networking basics (Wi-Fi, Ethernet, VPN, SIM-based connectivity). Excellent communication and problem-solving skills. Ability to work independently and manage multiple remote support cases.

Key Skills:

Remote Troubleshooting | IoT Systems Support | Network Diagnostics | PLC & Sensor Knowledge | Customer Support | Online Training | Documentation

Job Types: Full-time, Permanent

Pay: ₹480,000.00 - ₹660,000.00 per year

Benefits:

Provident Fund
Work Location: In person