Job Description

Job Title: Service Manager

Location: Mumbai

Department: Service / Operations

Reports To: General Manager / Director - Operations

Qualification: Postgraduate (MBA/M.Tech/M.Sc. preferred)

Experience: Minimum 5-8 years in technical service or after-sales roles

Job Summary

The Service Manager will be responsible for leading the technical service team to ensure high-quality after-sales service, client satisfaction, team efficiency, and adherence to SLAs. The candidate should have strong leadership, analytical, and communication skills with a good understanding of field service operations, preferably in the electronic security or automation domain.

Key Responsibilities

Lead, train, and supervise the service team to deliver timely and effective technical support.

Develop and monitor service processes to ensure customer satisfaction and contract compliance.

Handle escalations, complex issues, and ensure timely resolution.

Coordinate with project, sales, and support teams for seamless service operations.

Plan preventive maintenance schedules and monitor AMC/contract obligations.

Maintain documentation and reports related to service KPIs, equipment records, and team performance.

Monitor team performance metrics and conduct regular reviews.

Maintain inventory of spare parts and tools required for service operations.

Ensure safety and compliance standards are met during service activities.

Build strong relationships with clients to promote trust and long-term service engagement.

Requirements

Postgraduate degree in Engineering, Business Administration, or a related technical field.

Strong leadership and team management skills.

Excellent problem-solving and communication abilities.

Experience with CCTV, FAS, ACS, BMS, or similar systems is highly desirable.

Proficiency in service management tools and documentation practices.

Willingness to travel to sites as required.

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?45,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Work Location: In person

Expected Start Date: 20/06/2025