Job Description

ob Position: Service Manager

Purpose of the Job:

This position will manage and lead a team of people in allocating workload and managing the day to day

operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and

external key contacts to ensure work is delivered on time and to a quality standard.

Duties & Responsibilities

? Answer all calls that come to Ather Retail Space - provide guidance and information over the phone to

help them to Service their Ather electric scooter.

? Initial meet and greet- welcome customers who enter Ather Retail Space offer assistance and guide them

to a Service Advisor if required.

RESPONSIBILITIES

? Intimate repair cost and time and take customer's approval.

? Inform on pending jobs (if so) or future jobs to be carried out on the vehicle

? Hand over and collect the instant feedback form from the customer

? Inform next service due date and Kms, put stickers on the vehicle

? Seeing off the customer after giving gate pass

Specialized

Knowledge & Skills ? Graduate with experience in automobile dealership operations

? Strong interpersonal skills

? Ability to work with people at various levels from shop floor to senior

management

? Can look beyond the initial customer enquiry and identify other business

opportunities.

Qualification ? Graduation/Diploma/

Experience ? 3-5years' experience in managing Workshop.

Job Type: Full-time

Pay: From ?30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person