Job Description

Industry: Commercial Kitchen & Laundry

Experience: 10-15 years

Location: Mumbai/Pune

Key Responsibilities:

Team Management:

Lead and develop the service team to ensure high performance and customer satisfaction.

AMC & Preventive Maintenance:

Plan and manage AMC and PM service schedules as per client contracts for kitchens

Service Reporting & Documentation:

Ensure accurate service reports, records, and documentation in line with client requirements.

Client Account Management:

Act as the primary point of contact for key clients at the site, taking ownership of client relationships and ensuring timely resolution of complaints.

Supplier Coordination:

Collaborate with suppliers and vendors to address and resolve technical issues related to products.

Expense Control

: Monitor and control expenses related to equipment repairs, maintenance, and spare parts to maximise profitability.

Inventory Management:

Manage inventory for spare parts and accessories across the region, ensuring optimal stock levels.

Training Development:

Create and implement training programs for service technicians to enhance their skills and efficiency.

Product Knowledge:

Maintain comprehensive knowledge of commercial kitchen equipments (hot cooking, refrigeration, cold rooms)

Skills we're looking for:

Proven experience with KEC/managing service operations for commercial kitchen equipment Electrical/Mechanical Engineering Strong technical knowledge of kitchen equipments, spares, and planning AMCs Good knowledge to read & understand kitchen layout Proven ability to lead a team of service engineers with a background in after-sales service Relevant experience with reputed QSR or hotel chains. Strong written and verbal communication skills
Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,400,000.00 per year

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Application Question(s):

What is your notice period? Do you have experience in refrigeration and cold rooms? * Do you have experience servicing hot and cold kitchen equipments?