Job Description

Service Manager - Roles and Responsibilities1. Customer Service Management

Ensure high-quality customer service and satisfaction. Handle customer complaints, queries, and escalations promptly. Maintain strong customer relationships to promote retention and repeat business. Conduct periodic customer feedback surveys and implement improvements.

2. Workshop & Service Operations

Oversee daily operations of the service department/workshop. Allocate job cards and monitor technician productivity. Ensure timely completion and delivery of vehicles after service/repairs. Monitor quality of service to minimize repeat repairs. Maintain a clean, safe, and organized service area.

3. Staff Management

Lead, guide, and motivate service advisors, technicians, and support staff. Assign tasks and monitor performance against KPIs. Conduct training for technical and customer-facing staff. Ensure adherence to company policies and standard operating procedures (SOPs).

4. Financial & Business Responsibility

Achieve service department revenue, profit, and customer satisfaction targets. Control costs and manage resources effectively. Prepare and review service department budgets and reports. Monitor spare parts usage, billing, and inventory levels in coordination with the parts manager.

5. Compliance & Documentation

Ensure compliance with manufacturer standards, warranty policies, and dealership guidelines. Maintain accurate service records, job cards, and invoices. Follow legal and safety regulations (labour, pollution, and safety norms).

6. Performance Monitoring & Reporting

Track service KPIs such as: Service revenue Customer satisfaction index (CSI) Technician productivity & efficiency Repeat repair ratio Spare parts sales contribution Report performance to senior management with recommendations for improvement.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Work Location: In person