Job Description

Job Title: Service Manager,Hyderabad
Job Location: Hyderabad, Telangana, India
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level:
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At SCIEX, one of Danaher's 15+ operating companies, our work saves lives--and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support.
You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.
Learn about the Danaher Business System which makes everything possible.
Summary - Leads the SOUTH 1 (Hyderabad) Region for SCIEX Service in the most effective and efficient way, achieving the operational Service Metrics and ensuring the highest level of customer satisfaction. The individual serves as owner and point of contact for escalated service activity within the territory.
Responsible for driving the team to achieve specific Service-related targets as defined in the service KPIs for Delivery, Customer Delight, Productivity and Growth while complying with SCIEX policies and procedures.
Contributes to the India service strategy to drive policies and procedures in accordance with global service strategy.
Job Responsibilities

• Participates and translates the India Service strategy into concrete programs to achieve Service Operational targets
• Lead the team and drive the behaviour, to achieve the best results
• Monitor Service KPI's on monthly basis and implement route cause analysis and sustainable countermeasures when below target
• Active involvement with After markets team in service contract renewals, warranty and billable conversions to achieve service order, revenue and profit targets.
• Work closely together with the commercial organization (sales, support & customer service) to meet upfront service and sales revenue targets.
• Be the trusted advisor for our customers to ensure professional relationship and advise the customer the correct service solution to achieve customer loyalty and ensure highest level of customer satisfaction.
• Communicate effectively with the team to share information and to ensure high levels of motivation.
• Identify any issues within the team and develop sustainable countermeasures
• Responsible for interviewing, hiring, training, goal setting, evaluating performance, salary administration, career development for the territory.

Education and/or Work Experience Requirements:

• B.Tech / M.Tech, preferably with MBA
• Requires at least 10 years of successful field service experience on analytical instruments
• Excellent leadership and management skills alongwith direct/indirect people management experience

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
Explore the flexibility and challenge that working for SCIEX can provide.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
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