Job Description

Service Manager - Automobile Industry

We are looking for an experienced Service Manager with a minimum of 5 years of proven expertise in the automobile industry. The Service Manager will oversee the daily operations of the service department, ensure customer satisfaction, manage technician teams, and drive efficiency in service delivery.

Key Responsibilities

Lead and supervise the service team, including technicians, advisors, and support staff

Monitor workshop operations to ensure timely and quality service delivery

Handle customer queries, complaints, and feedback with professionalism and empathy

Ensure compliance with manufacturer standards, warranty policies, and safety regulations

Drive service revenue growth through effective upselling and customer retention strategies

Prepare service reports, performance metrics, and departmental budgets

Train and mentor staff to improve technical and customer service skills

Coordinate with parts, sales, and management teams for seamless operations

Qualifications

Bachelor's degree/Diploma in Automobile Engineering or related field

Minimum 5 years of experience in automobile service management or supervisory roles

Strong knowledge of vehicle systems, service processes, and industry standards

Excellent leadership, communication, and problem-solving skills

Proficiency in service management software and diagnostic tools.

Salary:Negotiable

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month