Job Description

Project Role :

Service Management Lead

Project Role Description :

Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :

Critical Incident Management

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will also focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and a commitment to fostering collaboration across teams to achieve shared goals. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training and development opportunities for team members to enhance their skills and performance. - Monitor project progress and performance metrics to ensure alignment with strategic objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Strong analytical and problem-solving skills to address complex incidents effectively. - Excellent communication and interpersonal skills to engage with stakeholders at all levels. - Ability to manage multiple projects simultaneously while maintaining attention to detail. - Experience in risk management and mitigation strategies. Additional Information: - The candidate should have minimum 5 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education