Job Description

Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Service Delivery
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will also focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and a commitment to excellence in service delivery, ensuring that all projects align with organizational goals and stakeholder expectations. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate regular team meetings to ensure alignment and address any challenges. - Monitor project progress and implement necessary adjustments to meet objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Delivery. - Strong understanding of project management methodologies. - Experience in stakeholder management and relationship building. - Ability to analyze and improve service delivery processes. - Familiarity with contract management and compliance requirements. Additional Information: - The candidate should have minimum 12 years of experience in Service Delivery. - This position is based at our Chennai office. - A 15 years full time education is required.
15 years full time education
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