Job Description

The Opportunity

The Service Line Leader is a business owner and builder responsible for scaling one of our core service lines serving convenience stores, fuel retail, and grocery operators. This role exists to translate strategy into results--owning revenue, margins, delivery quality, and leadership development.

You will operate at the intersection of retail operations, technology, analytics, and people leadership. This is not a staff or advisory role. It is a player-coach leadership position for someone who has run real businesses, understands retail pressure, and knows how to build durable teams and systems.

This is a role for leaders who want to build, own, and scale real businesses--not manage slides. If you thrive in complexity, care deeply about execution, and take pride in developing people, this role was built for you.

Service Lines You May Lead

Service Lines include (but are not limited to):

Pricing & Margin Management Invoice, Vendor & Fuel Reconciliation Inventory, Shrink & Store Intelligence Transaction & Shopper Surveillance Loyalty, Retail Media & Shopper Analytics Store Financial Operations (P&L, deposits, reconciliation)
Each service line operates as an independent business with its own customers, economics, and delivery model.

Customer & Scale Context

Single location to multi-location retailers ranging from 20 to 200+ stores Formats include convenience stores, fuel stations, grocery, and hybrid retail Customers operate in thin-margin, high-velocity environments Responsibility may span India and select global markets
What You Will Own

You are accountable for end-to-end ownership of your service line, including:

Revenue growth, profitability, and unit-economics discipline Service delivery quality, SLAs, and customer trust Team structure, hiring, capability building, and leadership pipeline Roadmap input across technology, automation, and analytics Continuous improvement in cost, speed, accuracy, and scalability
Your mandate: build a profitable, trusted, and scalable business--while developing leaders who can run it without you.

Decision Rights & Authority

This role carries real authority, including:

Hiring and team structure decisions within the service line Ownership of operating budgets and cost discipline Influence on service design, pricing, and packaging Direct input into technology and automation priorities
Core Responsibilities

Business & Financial Leadership

Own and grow a $3-5M USD (?25-40 Cr) business with full P&L responsibility Drive margin improvement through productivity, automation, and process design Manage unit economics (cost per transaction, per store, per SKU, per hour) Convert customer problems into scalable, repeatable service offerings
Retail & Industry Execution

Apply deep operating knowledge from convenience, grocery, fuel, and multi-site retail Design solutions that work in real stores, real shifts, real pressure Partner with retailers and field teams to deliver measurable outcomes
Technology & Analytics Fluency

Act as a strong bridge between operations, product, data, and engineering Understand dashboards, BI tools, automation workflows, and AI-assisted systems Use metrics and data to drive decisions--not opinions
People Leadership (Player-Coach Model)

Lead from the front where needed; empower where teams are strong Build and mentor managers and future service leaders Create clarity, accountability, and ownership across distributed teams Foster a culture of trust, discipline, and continuous improvement
Success Metrics

You will be measured on:

Revenue growth and margin expansion Customer retention and satisfaction SLA adherence and delivery quality Cost-to-serve reduction and productivity gains Strength of leadership bench and succession readiness
First 90 / 180 Day Expectations

First 90 Days

Deeply understand unit economics, customer pain points, and team capabilities Establish operational rhythm, metrics, and accountability
By 180 Days

Deliver measurable improvements in delivery quality, cost efficiency, and margins Build leadership clarity and identify next-level leaders within the team
Who You Are

10-18+ years of experience in retail operations, retail-tech, SaaS, or managed services Proven experience owning multi-million-dollar business lines Strong understanding of retail economics, operations, and scale pressure Demonstrated track record of developing leaders, not just managing teams
You may come from organizations such as Flipkart, Walmart, Reliance Retail, DMart, Chevron, or similar high-scale environments.

What This Role Is NOT For

Functional specialists without P&L ownership Program or project managers without business accountability Leaders unfamiliar with high-pressure, low-margin retail operations
Culture & Leadership Standards

We value leaders who:

Lead with purpose Buil trust Own the outcome Win together mindset Keep it simple Build systems, not heroics Elevate people and create leaders
Job Type: Full-time

Pay: ?12,689.64 - ?31,878.99 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person