Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But itu2019s not just what we do, itu2019s who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customersu2019 needs. Itu2019s what inspires us to create meaningful solutions u2013 the kind that make a real difference u2013 when it matters most. The world and our customersu2019 needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thatu2019s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to make life better Deliver serviceability and servicing innovations for CT equipmentu2019s to transform the service business of Service and Solutions Delivery. . You are responsible for Participate in technology studies to represent the service point of view to consult the team on service related issues, investigate the implication of this new technology on the service processes, translate this into business impact and defend this in the project team. Improve and secure the serviceability of released products and sub products by representing the service organization in the product development process. Investigate new designed products/changes on their serviceability based upon the defined (general) service requirements. Advises development how to realize an optimal serviceability of the component. Create a SI project plan for a (sub-) product and align with the key stakeholders in which the realization of all applicable Si deliverables and other project activities are incorporated with the proper timing and resource estimation. Create overall test design including test cases for verification and validation of service functionalities in the product and the overall serviceability of the product. Defines, creates and publishes the required spare parts for the specific product as well as the service deliverable package (documentation and e-information). Executes validation tests within the validation phase of the project based on defined test cases and test plan. Solves sub-system/component related technical customer complains that are escalated by the 3rd line helpdesk if they could not be solved (4th line support). Improves the service deliverable package of the applicable sub systems/component based on field feedback. Participates in improvement projects onu00A0reliability/serviceabilityu00A0of the applicable sub-systems components. You are a part of Services and Solutions Delivery CT/AMI team. This team includes a wide variety of roles,u00A0from field service engineers who fix equipment and advise customers on the use of our products, to consultants who support hospital transformations, to phone-based customer support specialists, to education associates who provide clinical insight to customers, andu00A0office-based employees who support service operations.u200Bu200Bu200Bu200Bu200Bu200Bu200B To succeed in this role, youu2019ll need a customer-first attitude and the following Skilled as Service Innovation Engineer on problems of moderate scope where the analysis of service innovation data requires a review of a variety of factors using Root Cause Analysis.u00A0 u00B7Hands-on working knowledge of healthcare products and field servicingu00A0 Develop solutions which requires a multi-disciplinary approach and knowledge of basic service innovation principles, -theories and -concepts.u00A0 Able to Formulates the solution for (technical) partial problems by combining previous experiences based upon technical analysis and service innovation (feasibility) studies. Skillful to organizes the input gathering from the different internal and external stakeholders (marketing, development, operations as well as the sales regions, key markets and global customer Service) and realize an alignment between the different parties in order to create a roadmap that is recognized as the right solution to realize long term CS targets. Experienced in Realize the required serviceability level of the new developed products (aligned with the service roadmap) via assessment of the product during the different development stages and the creation of the product related service information, tools, training (outsourced to PHC) and spare parts.u00A0 Experienced in verification and validation aspects relevant to system servicing and software servicing features. Specialized to Contribute as member of the Customer Services management team to the definition and execution of the strategy and objectives of the CS department that are aligned with the BU strategic goals. Translate the CS objectives into clear actions/projects for the SI department and deploys these actions in such a way to the employees that they take ownership and accountability of these activities. In return, we offer you Challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences: A competitive base salary A variable bonus based on both Philips results and personal performance Extensive set of tools to drive your career, such as a personal development budget, free training and coaching. Attractive collective health insurance package How we work at Philips Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart u2013 which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home u2013 for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways: There\'s a certain energy when everyoneu2019s in the same room that can heighten idea generation and creative friction needed for problem-solving. Choosing where, when and how to work can vary according to task and team schedules. Flexibility isnu2019t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis. The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. Why should you join Philips Working at Philips is more than a job. Itu2019s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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