Career Area: Product Support
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Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary:
Schedules and facilitates Advanced Troubleshooting session reviews with product support experts in the product and component groups across the enterprise. Manages updates to troubleshooting content in Advanced Troubleshooting and Troubleshooting Guides as an outcome of session reviews with the goal of optimizing the efficiency of troubleshooting procedures. Identifies areas for ongoing improvement of Advanced Troubleshooting authoring and session management tools. Has a strong technical understanding of machines, engines, components, and control systems, and the ability to reason through system failures to determine needed repairs.
What You Will Do:
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