Job Description

We are looking for a dedicated and experienced

Service In-charge cum Advisor

to manage daily service operations, ensure superior customer satisfaction, and streamline workshop efficiency. The ideal candidate should have a strong technical background in automotive servicing, excellent customer handling skills, and the ability to lead a team of technicians effectively.

Key Responsibilities:

Act as the point of contact for customers and accurately understand their vehicle complaints and service requirements. Prepare job cards and provide estimates for service and repair. Communicate service timelines, cost estimates, and updates to customers. Maintain proper documentation and keep customers informed about vehicle status. Manage day-to-day workshop operations, technician allocation, and workflow. Conduct quality checks and ensure vehicles are serviced as per OEM standards. Ensure adherence to safety, cleanliness, and quality standards in the workshop.

Key Skills and Competencies:

In-depth knowledge of automotive service processes and diagnostics. Familiarity with DMS (Dealer Management Systems) and service software.

Qualifications and Experience:

Diploma / Degree in Automobile Engineering or Mechanical Engineering. 1 -7 years of experience in a service advisor or service supervisor role (automotive industry preferred).
Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹23,000.00 per month

Benefits:

Cell phone reimbursement
Location:

Trivandrum, Kerala (Required)
Work Location: In person