Job Description

Job brief

We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

Provide service and customer support during field visits or dispatches Tie workflow to schedule Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Document processes Operate 2 and 4 wheeler vehicles in a safely manner Follow all company's filed procedures and protocols Cooperate with team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers
Requirements and skills

Proven Field Service experience in furniture industry Ability to check, repair and service products Polite Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications
Job Type: Full-time

Pay: ?12,000.00 - ?14,000.00 per month

Work Location: In person