Handle inbound customer calls regarding product/service inquiries, complaints, or support requests.
Make outbound calls for follow-ups, feedback, appointment confirmations, or sales (if applicable).
Maintain a polite, professional, and empathetic tone throughout the conversation.
Ensure first-call resolution (FCR) whenever possible.
Accurately document call details and outcomes in the system.
Chat Support:
Manage real-time customer interactions via live chat.
Handle multiple chat windows while maintaining accuracy and speed.
Provide prompt and clear responses to customer questions.
Identify customer issues and either resolve them or escalate to the appropriate team.
Email Support:
Respond to customer emails within defined turnaround time (TAT).
Draft clear, concise, and professional email responses using templates or personalized replies as needed.
Understand customer concerns and provide step-by-step resolution or instructions.
.
Master Data Issue Handling
Manage and resolve tickets related to missing, incorrect, or outdated master data in systems.
General & Non-Technical Support
Address user-reported non-technical issues and provide necessary assistance.
Determine when escalation is required and route issues appropriately.
Maintain a high standard of communication and professionalism in all user interactions.
Ensure that all support activities are logged and tracked for audit and review purposes.
Collaborate with relevant internal teams (e.g., data management or IT) to investigate and fix data discrepancies.
Track progress and ensure timely resolution of data-related issues.
Job Type: Full-time
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.