Service Head - YBK Industries Private Limited (Syrex Batteries)
Location:
Hisar, Haryana
Salary:
?60,000 - ?85,000 per month
Job Type:
Full-Time, Permanent
About Us
YBK Industries, under the brand name
Syrex Batteries
, is a leading manufacturer of automotive, inverter, and industrial batteries. With a strong dealer and distributor network, we are committed to delivering high-quality products and reliable after-sales service across India.
We are seeking an experienced
Service Head
to lead our after-sales operations. The ideal candidate will oversee service teams, ensure customer satisfaction, and drive excellence in warranty and complaint resolution. This role requires a mix of technical knowledge, leadership, and customer focus.
Key Responsibilities
Lead and manage the company's
service department
across Hisar & surrounding regions.
Develop and implement
after-sales service strategies, SOPs, and warranty policies
.
Monitor
service KPIs
: turnaround time, customer satisfaction, repeat complaint ratio.
Handle
customer escalations
and ensure quick resolution.
Conduct
dealer training programs, service audits, and field visits
.
Work closely with
production/R&D teams
to resolve product-related issues.
Plan
service camps, AMC (Annual Maintenance Contract), and extended warranty programs
.
Prepare regular
service performance reports
for management.
Requirements
8-12 years of service management experience
in batteries, inverters, automotive, or electrical products.
Strong technical knowledge of
lead-acid and inverter batteries
.
Excellent leadership, communication, and problem-solving skills.
Degree/Diploma in Electrical/Mechanical Engineering preferred.
Willingness to travel for service audits and dealer support.
What We Offer
Salary package:
?60,000 - ?85,000 per month
.
Performance-based incentives & bonuses.
Travel allowance + mobile expenses.
Career growth opportunities in a rapidly expanding battery brand.
How to Apply:
Send your CV to
hr.thewythcorporation@gmail.com
with the subject line Application for Service Head - Syrex Batteries (Hisar)
Contact:
+91 9896797855
Job Types: Full-time, Permanent
Pay: ₹60,000.00 - ₹85,000.00 per month
Benefits:
Food provided
Health insurance
Provident Fund
Work Location: In person
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