Job Description

Job Title: Service Governance Manager
Location: Bengaluru
About the Role
Are you passionate about driving operational excellence and building resilient technology services? As a Service Governance Manager, you'll be at the heart of ensuring our services run smoothly, securely, and with world-class reliability. You'll join the Data & Analytics Risk Assurance and Operations team, where your work will directly enhance customer experience and strengthen our technology ecosystem.
This is your opportunity to influence governance strategy, lead service improvement initiatives, and make a measurable impact across a global organization committed to innovation and resilience.
What You'll Do
Service Performance and Governance

• Lead Service Governance: Own governance for service performance, ensuring robust post-incident reviews and actionable insights.
• Drive Continuous Improvement: Champion root cause analysis and implement service enhancements that boost resilience and reliability.
• Manage Critical Incidents: Oversee major incidents and near-misses, applying lessons learned to prevent recurrence.
• Spot Trends & Innovate: Identify patterns, propose service improvement programs, and secure sponsorship to deliver impactful change.
• Collaborate Across Domains: Share best practices and embed governance principles across teams and processes.
• Partner for Excellence: Work closely with process owners (Incident, Problem, Change, Configuration, Capacity) to refine and optimize workflows.
• Ensure Compliance: Proactively manage technology and security policy adherence, highlighting risks and closing gaps.

What We're Looking For

• Strong knowledge of IT Service Management (ITSM) principles and governance frameworks.
• Hands-on experience in problem management, incident handling, and service reporting.
• Analytical mindset with the ability to spot trends and lead cross-functional improvement initiatives.
• Exceptional communication and collaboration skills to influence and engage diverse stakeholders.
• A proactive, solutions-driven approach with a passion for continuous improvement and operational resilience.

Why Join Us?

• Impact at Scale: Your work will directly improve service reliability for thousands of users globally.
• Innovation & Growth: Be part of a team that values creativity, collaboration, and continuous learning.
• Global Opportunities: Build your career in a dynamic organization committed to technology excellence and resilience.

Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).
Learn more about life and purpose of our company directly from India colleagues' video:
Career Stage: Manager
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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Skills Required