Job Description

:

As the General Manager - Service, you will be responsible for the overall functioning of the service department, ensuring operational efficiency, high customer satisfaction, and service revenue growth. You will lead a team of service advisors, technicians, and workshop staff to uphold the highest standards of service delivery in line with Maruti Suzuki guidelines.

Key Responsibilities:

Oversee the daily operations of the service center, ensuring timely and quality servicing of vehicles. Manage and drive performance of service teams across customer service, repairs, diagnostics, and workshop efficiency. Ensure customer concerns are addressed promptly, professionally, and with a focus on long-term satisfaction and retention. Monitor service revenue targets, workshop productivity, and ensure adherence to KPIs set by Maruti Suzuki. Plan and execute initiatives to increase footfall, improve workshop throughput, and enhance customer experience. Ensure availability of parts and equipment while managing inventory efficiently. Implement and monitor processes for timely vehicle delivery, job card accuracy, and regular feedback collection. Conduct regular training sessions for service staff to ensure updated technical and soft skills. Ensure compliance with Maruti Suzuki service standards, safety guidelines, and audit requirements.

Requirements:

Minimum 10 years of experience in automobile service operations, preferably with a Maruti Suzuki dealership or similar brand. Proven experience in managing large service teams and multi-bay workshops. Strong understanding of vehicle servicing standards, diagnostic procedures, and CRM tools. Excellent leadership, communication, and problem-solving skills. Technical qualification (Diploma or Degree in Automobile/Mechanical Engineering) preferred; additional certifications in service management is an advantage.

Why Join Us?

At RNS Motors, we believe in fostering long-term relationships with both our customers and our team. This is a great opportunity for a seasoned service professional to join a well-established dealership running for 30 years , take ownership of service operations, and be a part of our continued legacy of excellence.

How to Apply:

Please submit your resume along with a brief cover letter detailing your relevant experience and achievements in automobile service management.

Job Type: Full-time

Pay: ?60,000.00 - ?100,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Provident Fund
Ability to commute/relocate:

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

how many years of experience do you have in automobile industry in car servicing ? are you located in bangalore, karnataka? have you worked in an Maruti Suzuki automobile dealership in the past ?if yes which one ?
Education:

Bachelor's (Required)
Experience:

Automotive service: 10 years (Required) total work : 10 years (Required)
Language:

English (Required) Kannada (Required) Hindi (Preferred)
Willingness to travel:

25% (Preferred)
Expected Start Date: 01/08/2025