Job Description

She Should be delivered end-to-end customer support across Pan India, ensuring prompt issue resolution and high customer satisfaction. Managed warranty service claims by verifying documentation, coordinating with internal teams, and ensuring timely product repair or replacement. Addressed customer complaints, grievances, and escalations with effective problem-solving and conflict resolution skills to uphold service standards. Coordinated pickup and drop logistics for service cases by liaising with courier and logistics partners nationwide. Registered and tracked complaints, service requests, and support tickets using internal CRM and service management tools. Collected, analyzed, and reported customer feedback and product reviews to identify recurring issues and support continuous product improvement. She Should maintained accurate records of service logs, customer communications, and support history for performance tracking and audit purposes. She Should collaborated daily with cross-functional teams including Sales, Accounts, Logistics, E-commerce, and Technical Support to ensure seamless aftersales service. Regularly reported service performance metrics, escalations, and customer satisfaction data to senior management. Managed Pan India services She should always be available on calls.
She should have the ability to communicate confidently- both through speaking & writing emails.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time Provident Fund
Application Question(s):

What's your notice period

Work Location: In person

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