Field
Regional Service Manager
Communicate with Team Members on daily basis regarding their requirements. o Discussion on Service calls with FSE/SP on case-to-case basis Monitoring Coordination with logistic Team for Spare Part Movement o Coordination with back-office Team for fulfilling FSE / SP's requirement. o Discussion with SD, ZSH & PTS on critical Issues (on case-to-case basis) o Contract & Payment follow up with FSE, SP & Customers o To Attend Negotiation Meeting with customer o Customer visit within region to address customer Queries & Contract /Spare Parts Negotiation o To Arrange FSE / SP with sales Team for presale discussion /Site Inspection o To Arrange FSE / SP for Project work as & when required o To Arrange FSE /SP to warehouse for removing spare parts from demo unit to fulfill customer's urgency (in case spare parts is not available in stock) / to replace parts in ship hold Equipment.
Regional Service Manager
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