Job Description

Toshvin Analytical is a place where opportunity meets growth. We believe in providing the best quality service to our clients and in turn, helping businesses grow. We are a team of experienced professionals, looking for bright, motivated and committed individuals.
If you are interested in a long-term career with one of the leading instrumentation companies in India, please email your CV to: careers@toshvin.com

Position :

Service Executive / Sr. Service Executive/Asst. Manager - Customer Support

Reports to :

GL

Location :

Mumbai, Vapi

Years of Experience :

1 to 8 years

Minimum Qualifications :

Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications :

B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Type of Work Experience Required (Mandatory)

: Field servicing of electronic equipment Delivering technical trainings of analytical instruments to service engineers

Type of Work Experience Required (Preferred)

: Field servicing and delivering technical training of analytical and laboratory instruments

Previous experience of conducting training/workshops at customer site/within organisation will be added advantage

Responsibilities:

Candidates will be responsible for field servicing of high-tech analytical instruments like GC's, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc Ensuring customer satisfaction Generating service and spares income (Applicable only for Sr. Service Executive & Asst. Managers) Candidates will be responsible for conducting training of analytical instruments like GC's, UV-Vis, FTIR and AAS Spectrophotometers etc. Candidates will be responsible for e-learning / hybrid trainings - conducting trainings over MS Teams / Zoom

Preferred Competencies :

Accountability

: Takes ownership of tasks and responsibilities

Collaboration & Teamwork

: Works effectively with others across teams and departments

Communication

: Communicates clearly, effectively and professionally

Customer & Stakeholder Focus

: Understands the internal and external customer needs

Integrity & Ethics

: Acts honestly, maintains confidentiality and upholds company values

Results Orientation

: Works proactively, manages time to meet deadlines and priorities

Professionalism

: Upholds professional standards and represents the organisation positively

Organizational Awareness

: Keeps updated on the organization's goals and industry trends *

Effective Trainer

: To be able to deliver trainings and to achieve positive training feedback from service engineers post-training As a trainer comfortable in addressing groups (5-6 participants) and handling Q&A confidently