Job Description

Monitoring and tracking the daily activity of service engineers.


Data updation (Customers /Products/OEMs/Vendors/Suppliers)


Execution and keeping records of Installation activities.


Timely closing of field complaints/Scheduled visits


Technical Assistance to field team and customer


Quotations/ proposals- Sending and following up


Tracking and executing the invoicing against purchase orders


Arranging the spares to field team, ensuring timely despatch and receipt of correct spares to field team/customer.


Critical site visits, repeat failure site visits, Failure analysis etc


Revenue generation /tracking


Overdue collection from customers


Supporting field team in collecting the appreciation letters /testimonials etc


Tracking and keeping record of customer escalations, engineer response time etc


Proper communications with customers.


Maintaining and keeping record of responses given to the customers by engineer or manager himself


Internal Service Reviews

PURPOSE OF POSITION

:

Revenue generation

Data Management

Maintaining the service matrix to achieve Customer Satisfaction

Collection - Testimonials & Payments against Invoice transactions

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Life insurance
Schedule:

Day shift
Work Location: In person