Job Description

Job Advert


Internal Job Title:

Service Executive - After Sales Service (2 years fixed term contract)

Business:

Lucy Electric India Pvt Ltd.

Location:

Based in Nashik (Coordinator for East /West /South/North)

Job Reference No:

4108

Job Purpose

To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support. Also, promote services as revenue generation model in all 4 regions. TO ensure the proper planning for repairing units which are within/ out of warranty.

Job Context

Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.

Providing commissioning and after sales service support to customer on site in all regions. Monitor and resolve the customer complaints at site in all regions. Provide the daily planning for repairing units in shop floor. Tendering and quote for out of warranty refurbishments and spares Training to field staff- Lucy Employees and customers Communication with the customer for corrective and preventive actions. To track and generate the Service and spares revenue.

Job Dimensions

This position will report to AGM- After Sales Service and will be based at Nashik.

Key Accountabilities

These will include:

Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location. Schedule and organize the manpower to ensure proper scheduling of repairing units , both under warranty and Non warranty. Monitor and daily reporting of the status of customer complaints. Communicate with the customer for complaint acknowledgement, support and resolution with CAPA

Qualifications, Experience & Skills

Minimum Qualifications, Knowledge and Experience

Bachelor's Degree Engineering (Electrical) /DME with minimum 3~5 years' experience in After sales- Commissioning, Services & Spares in similar industries. Customer management and Operations. Technical knowledge for electrical switchgear and distribution network.


Behavioral Competencies

Focus on delivery. Time Management. Good communication skills

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!