Job Description

Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We\xc2\xb4re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.
We are looking for a Service Engineer for our team.
Purpose
The aim of a Service Engineer is to work towards Handling of Customer Complain / Execution of Service Plan thus increase the Customer Satisfaction. He/She has to provide with Service and Technical Support towards their customers. The Sr. Service Engineer / Service Engineer has to maintain regular contacts with all customers and work towards building Customer Relationship by developing long time agreement with customers at all levels. He/She is responsible for promoting spares for respective customers & proper utilization of Service Technician reported to him.
Role & Responsibility
To look into the day-to-day functions of the service related jobs and resolve day-to-day issues in the specified Territory / Customer Allocated in the region
Handle Service contracts & other services effectively
Commissioning and start-up support to our customers in the automotive & GI industries
Installation and servicing of equipment both electrically and mechanically
Execution of preventive maintenance and maintenance
Troubleshooting, provide service to customers, discuss with them, make route cause analysis and give presentations to customer to improve life cycle of the Product.
Customer support, follow regular service reports and information as advised from time to time.
Promote requisite spares & be accountable for service & spares orders
Comply with regulations and standards as IMS processes and protect the organization's public reputation.
Close Co-ordination with sales & service sales teams for proper execution of Installation of machine allocated & Service Plan.
Customer Training / Education to ensure better up-time of the product also guide & train internal team.
Monitoring of On Site Work shop in all respect
Turnaround time
Spare Parts availability
Route Cause Analysis
Competency Development
Ensure Safety Health and Environment compliance at On site workshop as per Guide Line
Handle Customer Complaints (Warranty/ Goodwill/ Others) and ensure proper logging into QCM data base
Find out the red-flags and analyse the root cause for failures.
Other duties as assigned.
KEY DELIVERABLES:
Customer satisfaction- internal and external customers
Lead time.
Response time.
Turnaround time.
Mapping of Installed base for Service Potential
Efficiency and Utilization
Spares Part leads
Preparation and Execution Plan of AMC's
Service and Job Completion reports
Installation Reports.
Help sales to get repeated business.
Control service assets available in Region
Monthly Reporting on the Operation / on site Workshop / Hrs. Utilize for Internal
Adherence to Business Code of Practice
Education & Experience requirements
Degree/Diploma in Electric / Electronics/ Mechtronic Engineering.
2-3 years of field experience in servicing of Industrial products. Preferably pumps, sealing systems, paint systems, with good knowledge of PLC & control systems.
Skills :
Presentation
Negotiation
Attributes :
Goal & result orientation
Customer focus
Planning and organizing
Flexibility
Influencing others
Location:
Pune, India
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.