Job Description

Position Summary:
This position shall be responsible as a Service Engineer, catering Service support to Customers of the Extrusion machinery of Milacron.
Job responsibility:

• Installation & Commissioning of Extrusion lines at Customer End
• Trouble shooting and provide solution for resolution of customer complaint
• Attend Service Issues over Email, WhatsApp, Phone etc. and keep record of the same.
• Customer training and health check-up visit (CCV-Customer care visit)
• Retention of existing customers by providing timely support
• Inter Departmental Co-ordination to resolve field Issues
• Coordinate for Pre-installation requirement with customer
• Handle extrusion customer required for spares activity like (spares part quotation, inform to customer for material dispatch, field return parts handling etc.)
• Selling of Spare parts to enhance Aftermarket business
• Payment Collection for the Supplied Spares
• Support to Runoff of Extrusion lines as and when required
• Maintain records as per ISO requirement
• Support Sales by giving feedback about customer's requirement

Collecting market information about new products and Competitor's activity
Team:
Overview of team this role will be a part of Service team and will be based at Ahmedabad.
Education Qualification: Diploma in Mechanical / Electrical / Plastics Engineering.
Experience: 4-5 years of experience in Service of Capital equipment, experience in extrusion machines or Injection molding machines shall be added advantage.
Who we are:
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating ("MRO") supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.
EEO: The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Skills Required