Job Description

Job Profile: Service Technician / Service Engineer (Chapati Making /Khakhra Making Machine)

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Department: Technical Service / After-Sales Support

Location:- Hyderabad / Bengaluru

Job Purpose

To ensure efficient installation, commissioning, maintenance, and troubleshooting of chapati making machines, providing high-quality service support to customers and ensuring smooth machine performance throughout its lifecycle.

Key Responsibilities

1. Installation & Commissioning

Install chapati making machines at customer sites as per company standards.
Conduct machine setup, alignment, calibration, and operational testing.
Provide machine operation training to customer staff.
Ensure proper handover documentation and customer sign-off.

2. Servicing & Maintenance

Perform scheduled preventive maintenance (general servicing).
Inspect machine components, replace worn parts, and ensure optimal functioning.
Update service logs and maintenance reports.

3. Troubleshooting & Repairs

Diagnose mechanical, electrical, or control-related issues in machines.
Carry out prompt repairs to minimize downtime.
Suggest improvements for operational efficiency and reliability.

4. After-Sales Support

Provide remote and on-site technical assistance to customers.
Respond to service calls within defined TAT (Turn-Around Time).
Guide customers on machine care, best practices, and safety guidelines.
Support spare parts identification and installation.

5. Documentation

Maintain accurate service records, installation reports, spare part usage logs.
Provide feedback to R&D or production teams on recurring issues.
6. Customer Relationship Management

Maintain a professional and customer-friendly approach at all times.
Ensure customer satisfaction through timely and quality service.
Address customer queries and escalate major concerns to senior engineers when required.

Required Skills & Competencies

Strong knowledge of mechanical systems, motors, gear assemblies, and electrical wiring.
Ability to read technical drawings, wiring diagrams, and manuals.
Hands-on troubleshooting skills for food-processing machinery.
Good communication and customer-handling skills.
Problem-solving ability with a proactive mindset.
Ability to travel frequently to customer sites.
If you are interested then call me on

75748 67457

nd share your cv on

humanresources.qualimark@gmail.com

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Life insurance
Work Location: In person