Job Description

Job Title: Field Service Engineer - ISP / Telecom

Department:

Field Operations / Technical Support

Job Location:

On-site - Assigned Region

Reporting To:

Regional Service Manager / Field Operations Lead

Employment Type:

Full-Time

Job Overview:

We are seeking a proactive and technically capable

Field Service Engineer

to support our

ISP (Internet Service Provider) / Telecom

field operations. The role focuses on the on-site delivery of technical services, including installation, maintenance, troubleshooting, and customer support for broadband and network infrastructure.

Key Responsibilities:

Carry out

on-site installation

of internet services, routers, modems, fiber ONT/ONU devices, and other telecom equipment. Diagnose and resolve

technical faults

in broadband, leased line, or fiber connectivity at customer premises. Perform

fiber splicing

, signal testing, and basic network configuration for enterprise and home users. Coordinate with backend NOC (Network Operations Center) to resolve escalated field issues and ensure service uptime. Document service calls, installations, fault resolutions, and customer sign-offs daily. Conduct

preventive maintenance

checks and audits of field assets and junction boxes (FDPs, OFC routes). Educate end-users on device handling, safety, and simple troubleshooting techniques. Adhere to SLA timelines for fault resolution and installation, maintaining customer satisfaction. Maintain inventory of field tools, consumables, and ensure proper handling of company assets.

Candidate Requirements:

Qualification:

10th /+2/ ITI / Diploma / B.E. / B.Tech in Electronics, Telecommunications, or related stream.

Experience:

0-3 years in field service roles in ISP/telecom sector preferred. Hands-on experience in using tools like OTDR, splicing machines, and signal testers (preferred). Strong interpersonal and problem-solving skills. Must possess a

two-wheeler

and a

valid driving license

. Willingness to travel locally and work on rotational shifts/weekends if required.

Key Skills:

Fiber & Wireless Installation LAN/WAN Troubleshooting Router & Modem Configuration Customer Service Orientation Time Management Field Reporting & Documentation

Benefits Offered:

Fixed Salary + Travel Allowance + Incentives Career Growth in ISP & Telecom Field
Job Types: Full-time, Fresher, Walk-In

Education:

Secondary(10th Pass) (Preferred)
Experience:

Field service: 1 year (Preferred)
Language:

Tamil (Preferred)
Willingness to travel:

50% (Preferred)
Work Location: In person