Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Siemens Smart Infrastructure is an innovation and technology leader in industrial automation and Digitalization .In close collaboration with our partner and customers we are driving force for the digital transformation in industries .Therefore we need ambassadors from Customer Service for new insights, hardworking story teller and passionate who can make our customer relationship strong and enhance customer satisfaction. Job description :- Candidate must have Sound knowledge of LV switchgear products, LV panels. At least 2-3 years of experience in service field of low voltage switchgear like, Air Circuit Breaker, MCCB, RCCB, Bimetallic Relay, Microprocessor Relay, soft starter is desirable. He must have experience in problem solving, making RCA and have strong knowledge on processes and basic Electrical and electronics. Strong knowledge and practical hands on experience of different Communication Protocol like Modbus, Profibus, Profinet is mandatory. Ready to travel to customer site on short notice to attend the break down even at weekend, public holidays or as per customers shut down planning and if required stay at site for multiple days till closure of Site. Handle and monitor open calls logged against customer complaint and ensure timely closure of the same. He should be able to Develop good rapport with the customer, plan service business, achieve the target and execute the order with complete ownership. He should be able to identify service business opportunity in end user segment like
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