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Service Engineer

Circor New Delhi, Delhi (Onsite) Full-Time

Job Details

- Service & Aftermarket Engineer-North

ORGANIZATIONAL STRUCTURE

BUSINESS: Industrial

LOCATION: Noida

DIRECT REPORTING: Head - Aftermarket

FUNCTIONAL REPORTING: Regional Sales Manager-North

POSITION DETAILS:

Position Summary:

Responsible for field service, AMC, aftermarket business development, Key Account management, developing distributors, training of customers and channel partners to leverage CIRCOR brand.

Key responsibilities: * Ensuring smooth installation/commissioning of new pumps at customer site

• Ensuring proactive service calls for generating revenue from service, AMC and spares
• Attending customer complaints, registering VOCs and offering solutions
• Perform repairs or supervise technicians performing repairs in the field
• Will require to handle critical technical issues
• Ensuring scheduled service visits for existing AMCs
• Managing aftermarket for the key accounts
• Building capabilities for dealers\' service engineers and deploying them for revenue generation through AMCs, Services and Spares parts
• Arranging Periodic Plant training for dealers and customers
• To develop a process of monthly review with factory of the complaints related to Design, Manufacturing, Assembling, Quality, Storage & Transportation plus Field/Site handling

Job Requirements:

Requirements

SKILLS & EXPERIENCE

Qualifications: Should have BE (12th + 4yrs.) or Diploma (10th + 3yrs.) in Mechanical/Electrical Engineering.

Experience: Should have minimum 3-5 Years (for Diploma)/ 2-3 Years (for BE) of Experience in handling Industrial Products, preferably Pumps/Valves/Compressors.

Skills: * Problem Solving Attitude

• Organized and able to meet deadlines
• Negotiation & Convincing Skills
• Technical Knowledge on Pumps/Industrial Goods and hands-on Experiences
• Exposure of SAP & established ERP Module (Preferred)
• Technical knowledge of pumps and controls systems
• Excellent verbal and written Communication (will be considered a Plus)
• Familiarities or Ability to quickly learn & effectively use all IT Tools, Platforms and Software that Company uses like MS Teams, Outlook, Concur, Success factor etc. (will have extra weightage)

PERFORMANCE GOALS: * Support Organizational Goals and Objectives

• Manage the Service Requirement of Customers Effectively
• Develop Strong Relationships with other function in Organization like Sales, Operations, Finance, IT, HR etc.
• Technical knowledge of pumps and controls systems Team Management and Development (both Direct & Indirect)

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities

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Job Snapshot

Employee Type Full-Time

Location New Delhi, Delhi (Onsite)

Job Type Sales, Customer Service

Experience Not Specified

Date Posted 08/21/2023

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Job Details

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Circor