Job Description

Contract: Permanent/Full time
Compensation:
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Vigano and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
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Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.
Position Title: Service Engineer / Senior Service Engineer
Reporting to:Head - Instruments business, South Asia Department / Function:Essilor Instruments
EIPL Position Summary - Purpose and Objectives of the Role
Field Service Engineer is responsible for frontline engineering/Technical support, customer satisfaction and service revenues across the assigned territories and or assigned customers/customer segments, reporting functionally to the Area/regional service manager Main Focus and Key Areas of Responsibilities
Main focus and key areas include:
? Frontline engineering and product support : Product demonstrations, Installations, Training, Maintenance, trouble shooting and breakdown services.
? Customer satisfaction : Shortest response times, First time Problem solving, shortest resolution times, lowest cost per service visit, Friendly and productive relationships with customers and related stakeholders.
? Service Revenue generation : Annual service contract targets, Consumables sales in existing users.
? Sales contribution: Actively coordinate with cross functional sales teams for lead generation in the territory
? Compliance : to the company norms and standards of customer support, compliance to reporting Candidate Profile Knowledge / Experience
Divisional or BU Experience
Should have worked with medical devices primarily and with customers on the field
Experience / Track Record
? 1 to 3 years of total experience
? Exposed to medical devices trouble shooting and servicing
? Field working experience is desirable or should have the flair for travel and meeting customers on field.
Industries Experience
One or more of the following:
? Medical device / Optical / Opthal / Electro-Mechanical devices
Geographical Experience
Exposure to any one or more of Tamilnadu / Kerala / AP / Telangana /Karnataka
Management Experience
Not required Qualifications
Education / Qualification / Certification
A Diploma or a bachelors degree in Engineering ( Electronics, Electrical, Mechanical - with exposure to electromechanical devices,)
Language
Proficiency in English, Hindi and local language. Multilingual will be advantage. Pre-requisites and Next Career Steps
Psychometrics/ Behavioural Traits
? Demonstrates high energy, sense of urgency, speed in delivering customer support
? Quick learning ability
? Should love travelling at short notice
? Goal driven and result oriented
? Highly compliant to the processes and engineering functions with ability to replicate the compliance in the team
? Extremely customer focused
Our Diversity, Equity and Inclusion commitment?
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

Skills Required