Job Description

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Key Responsibilities:

• Conducting installation, commissioning, troubleshooting, and maintenance of inverters, battery chargers, Permanent Magnet Alternator, and DC-DC converters.

• Performing diagnostics and repairs both on-site and remotely.

• Providing technical support and training to customers on product functionality and best practices.

• Maintaining detailed service records, reports, and documentation using MS Excel and PowerPoint.

• Coordinating with the R&D and manufacturing teams for product improvements and technical feedback.

• Ensuring customer satisfaction by resolving issues promptly and effectively, especially with PSU (Public Sector Undertaking) customers, particularly railway clients.

• Collaborating with the sales and support teams to enhance customer engagement and retention.

• Diploma/ITI in Electrical, Electronics, or a related field.

• Minimum 2 years of working experience in the service department servicing power electronics/electronics equipment.

• Strong technical knowledge of inverters, battery chargers, and DC-DC converters.

• Proficiency in Microsoft Excel, PowerPoint, and documentation tools.

• Experience in handling PSU customers, preferably in the railway sector.

• Good communication and problem-solving skills.

• Willingness to travel for on-site service and customer support.

• Experience with railway power systems or government contracts.

• Certification in power electronics or related technical training.