Job Description

Deputed Location (from where candidate will operate) : Mumbai or near by location
Territory offered to Handle: Mumbai and Maharashtra
Qualification: BE / Diploma (Electronics, Instrumentation, electrical)
Experience Required : 2 to 3 years in instruments service
Key Skills / Technical Skills required relevant to profile :
Basics of Electronics and Instrumentation.
Knowledge of Trouble shooting of Analytical Instrumentation.
Able to understand the Circuit diagram and its flow and capable to trace it on PCB.
Knowledge of Validation and calibration of Equipment.
Root cause analysis of service complaints
Non-Technical (soft) Skills required :
Knowledge of CRM, Review / Analyse/ update CRM Data entry.
Expert in Data Management and Report Preparation based on requirements.
Root cause analysis Report preparation and Review with reporting manager and coordinate with team to resolve.
Able to do new Installations, preventive maintenance, remote support, telephonic support, troubleshooting of instruments deployed
Warranty/AMC expiry renewal along with SCP consumption
Anticipate customers and Field team needs and discuss with reporting manager/department head to deliver timely response to meet their expectations.
Good Communication Skill.
Attending to corporate clients concerns & complaints and share with HOD and undertake steps for effectively resolving them.
Coordination with Sales and other team for smooth service support activities.