Job Description

JOB TITLE: FIELD SERVICE ENGINEER
LOCATION: HYDERABAD WONDERING WHAT'S WITHIN DANAHER? TAKE A CLOSER LOOK At first glance, you'll see Danaher's scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms -- life sciences, diagnostics, water quality, and product identification. Career development is important to us - you'll find associates who are as certain about their impact as they are about where they're headed next. You'll find the Danaher Business System, which makes everything possible. You'll also see a company that investors trust--our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years. We hope you'll see yourself here, too. What you find at Danaher -- and within yourself -- might just change the world.
WHO WE ARE:
Videojet Technologies is a global leader in product identification, providing innovative coding and marking solutions that helps consumer ensure product safety and improve their productivity.
THIS JOB IS A UNIQUE OPPORTUNITY TO
This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet's existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.
As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.
WITHIN YOUR ROLE YOU WILL:
Attend breakdown calls in the region
Raise request for parts and close transaction under Warranty, CAMP or Chargeable
Completing Installation of equipment's on site
Completing Preventive Maintenance as per schedule
Promotion of Service Contract & consumables
Demonstration of products to customers
Imparts training to the customer
Update service report in Oracle
Identifying potential parts requirement and get quote submitted and collect Purchase Order
Identifying potential equipment requirements and generate Service Leads for sales team
WE ARE LOOKING FOR A PROFESSIONAL WHO HAS:
Ability to work well independently and exercise appropriate judgment under general direction.
Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
OUR CORE VALUES :
At Danaher, we're driven by a sense of wonder for what we can create--and what we can become. Here, you'll accelerate your career while driving innovation that improves lives. You'll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. If you'd like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.
Our Shared Purpose - Helping Realize Life's Potential - expresses our reason for being and the impact that every one of us at Danaher strives to have on the world. Our Core Values define the fundamental beliefs that guide our actions. The Core Behaviors* enable our values and Shared Purpose, powered by DBS as our proven system for achieving success at Danaher.
Your EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE:
Education - Diploma / Engineering in any stream.
2+ years of field service experience.
Fresher with excellent communication skills.
Should be familiar with Local language
OUR OFFER
We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at [OPCO], gives you access to a robust career development process and challenging, "stretch" opportunities. Listen to our voices: https://jobs.danaher.com/global/en/our-difference .
UNSOLICITED ASSISTANCE
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Product Identification Platform companies, including Videojet Technologies, X-Rite/Pantone, Esko, Alltec-Foba, Laetus and Linx, in any form without a valid, signed search agreement in place for the specific position, will be deemed the sole property of the Operating Company. No fee will be paid in the event the candidate is hired by Operating Company as a result of the unsolicited referral.