Job Description

Job Title:

Service Engineer

Department:

Service / Engineering

Reporting To:

Service Coordinator / Service Manager

Location:

As per Company Requirement

Job Purpose

The Service Engineer is responsible for delivering timely and high-quality service support, attending breakdowns, executing maintenance activities, achieving service and revenue targets, and ensuring excellent customer satisfaction while strictly adhering to company SOPs and safety standards.

Key Responsibilities1. Emergency Breakdown Support

Attend emergency breakdowns on a

24x7 basis

as per operational requirements. Ensure quick fault diagnosis and minimum equipment downtime.

2. Service Call Management

Complete a minimum of

2.5 service calls per day

. Achieve

at least 65 productive service calls per month

. Ensure all assigned service calls are completed within prescribed timelines and MTTR standards.

3. Revenue Generation (Service-Driven)

Generate

?1,000 labour revenue per service call

, achieving a

monthly target of ?65,000

. Achieve

?3,500 spare parts sales per call

, with a

monthly target of ?2,27,500

. Actively promote labour services, spare parts, and value-added service offerings.

4. Customer Satisfaction

Maintain a

Customer Delight Index (CDI) of minimum 95%

. Ensure professional conduct, clear communication, and quality service delivery at customer sites.

5. Service Reporting & Documentation

Ensure

90% Service Report (SR) closures

within defined MTTR. Share post-service call updates with the Service Coordinator immediately after completion. Maintain accurate service documentation as per SOP requirements.

6. Recovery & Collection

Support recovery of service charges and outstanding payments from customers. Coordinate with internal teams for billing and collections, as required.

7. SOP & Safety Compliance

Strictly follow all

Standard Operating Procedures (SOPs)

related to service operations, documentation, and safety. Ensure safe working practices and use of PPE at all times.

8. Attendance & Discipline

Maintain

minimum 90% attendance

. Avoid unapproved leaves and adhere to company attendance and leave policies.

Mandatory Performance ActivitiesMonthly Targets

Complete

1 KOEL Bandhan

activity every month. Achieve

1 Battery Sale

every month (mandatory).

Quarterly Targets

Perform

1 Radiator Cleaning

every quarter. Perform

1 Diesel Tank Cleaning

every quarter.

Qualifications & Experience

Diploma / ITI / BE in Electrical, Mechanical, or related Engineering discipline

1-4 years of experience

in service, maintenance, or field engineering Experience in

DG sets / industrial equipment / engineering services

will be an added advantage

Skills & Competencies

Strong troubleshooting and technical skills Knowledge of electrical and mechanical systems Customer-focused approach Good communication and coordination skills Ability to work under pressure and in emergency situations Willingness to travel and work in shifts/on-call duties

Compensation & Benefits

Salary: As per company norms PF, ESIC, and other statutory benefits Performance-linked incentives (as applicable)
If you want this

shortened for a job portal

,

converted into a KRA-KPI table

, or

shared in Word format

, let me know and I'll tailor it exactly to your need.

Do you like this personality?

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person