Job Description

Position Title: Service Engineer

Location: Juinagar, Navi Mumbai

Job Summary:

The Service Engineer will be responsible for the

installation, commissioning, maintenance, and troubleshooting

of electronic and IT-based solutions such as CCTV surveillance systems, fire alarm systems, access control systems, networking equipment, and other electronic security or automation products. The role involves providing on-site and remote technical support to ensure optimal performance and customer satisfaction.

Key Responsibilities:

Install, configure, and test electronic systems including CCTV, fire alarms, PA systems, biometric devices, UPS, and network equipment. Perform preventive and corrective maintenance of installed systems. Diagnose faults, replace defective components, and restore equipment functionality. Coordinate with the project and sales teams to ensure proper handover of commissioned systems. Prepare and maintain service reports, installation logs, and maintenance records. Provide on-site technical support and training to clients or end-users. Ensure timely resolution of service complaints within defined SLAs. Assist in product demonstrations, testing, and quality inspection when required. Adhere to company's safety, quality, and documentation standards during field operations.

Qualifications and Skills:

Education:

Diploma / B.E./ITI Electrician / B.Tech in Electronics, Electrical, Instrumentation, or related discipline.

Experience:

1-2 years of relevant experience in servicing electronic systems (fresher's with strong technical skills may also apply).

Technical Skills:

Knowledge of CCTV, fire alarm, access control, PA systems, and networking. Familiarity with IP-based devices, NVR/DVR configuration, and network troubleshooting. Ability to read technical drawings, wiring diagrams, and product manuals. Basic knowledge of computer hardware and operating systems.

Soft Skills:

Strong analytical and problem-solving abilities. Good communication and customer-handling skills. Ability to work independently and as part of a team. Willingness to travel to client sites and work flexible hours.

Key Performance Indicators (KPIs):

Timely completion of service calls and preventive maintenance. Customer satisfaction and feedback scores. System uptime and reduced repeat complaints. Accuracy of service documentation and reporting.
Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Flexible schedule Paid sick time Provident Fund
Work Location: In person