Job Description

ob Description: Application & Service Engineer.

We are seeking a dynamic Application & Service Engineer to join our team at Srujan Solutions Pvt Ltd.

You will be responsible for trouble shooting and repairing High Frequency Spindle. The ideal candidate is a technically adept problem solver passionate about providing exceptional customer service.

If you have a strong background in engineering and enjoy working hands-on to repair HF spindle or Machine Spindle, we invite you to join our team. We offer competitive compensation, a supportive work environment and opportunities for professional growth.

Objectives of this role

Diagnosing equipment problems and providing timely and effective solutions. Performing on-site repairs, maintenance and installations of our products. Repairing HF Spindles as per training & following Standard Operating Procedures at it bests. Working together with internal teams, including Sales, and Design, to address customer needs and provide technical assistance. Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.
Your tasks

Address technical issues reported by customers through phone or email, providing remote troubleshooting and guidance. Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources. Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements. Perform repairing of HF Spindles as per training & adhere to Standard Operating Procedures. Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques. Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely. Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution. Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.
Required skills and qualifications

Bachelor's Degree/Diploma in Mechanical Engineering or Electrical Engineering or Electronics Engineering or a related field. 3+ years of experience as a service engineer for HF Spindle/Machine Spindle/Machine Maintenance or similar role in technical support and maintenance. Strong technical skills and knowledge of mechanical, electrical or electronic systems and components. Knowledge of safety protocols and standards for working with machinery and equipment. Excellent problem-solving abilities, with the ability to analyse and resolve technical issues efficiently. Customer-focused attitude with strong communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced and dynamic environment. Willingness to travel to customer sites as needed and work flexible hours.
Preferred skills and qualifications

Certification in equipment servicing or maintenance (e.g. Certified Service Technician). Experience with maintenance of Machine Spindle/PCB Maintenance/HF Spindle. Know how to use measuring equipment like Vernier, Micrometre etc. Know how to use Multimeter, Vibration Meter, Sound level Meter. Know how to read PLC diagram. Understand Circuit Diagram & repair if required. Know how to write PLC (Additional Skill). Know how to use Soldering Gun & precautions. Multilingual proficiency for effectively communicating with customers in diverse regions. Experience working in a manufacturing environment, preferably in automation/ machine tool/Machine repair.
Job Type: Full-time

Pay: From ?60,000.00 per month

Work Location: In person