Job Description

Company:

Prasa Infocom & Power Solutions Pvt. Ltd.

Location:

Bangalore

Experience:

3-6 Years

Industry:

Datacenters | Critical Infrastructure | Electrical & Mechanical Systems | Facility Operations

Position Type:

Full-Time | Multi-Site Role

Salary:

Open for dicsussion

Role Overview

Prasa Infocom & Power Solutions Pvt. Ltd. is looking for an experienced and self-driven

Service Engineer - Datacenter Operations

to manage the operation, maintenance, vendor coordination, and service delivery across

multiple datacenter sites in Bangalore

.



This role requires strong technical expertise, excellent customer-handling capabilities, and the ability to manage operations across multiple locations efficiently.

Key Responsibilities

Multi-Site Datacenter Operations

Manage day-to-day operations across

multiple datacenters within Bangalore

. Ensure uniform adherence to SOPs, safety guidelines, and operational standards across all sites. Coordinate regular site visits, health checks, and incident response.

Operations & Maintenance

Perform preventive and corrective maintenance of DC infrastructure: UPS, Batteries, PAC/CRAC, PDU, DG, LT Panels, Fire Systems, IBMS, etc. Monitor critical equipment parameters and respond to alarms and incidents across sites. Troubleshoot faults and ensure maximum uptime.

Site & Vendor Management

Coordinate with OEMs and third-party vendors for service calls, repairs, and breakdown support. Supervise vendor activities at all sites ensuring compliance with scope, SLA, and safety norms. Validate vendor work, materials, and service reports.

Customer Handling & Service Delivery

Act as the primary technical point of contact for customers across multiple facilities. Provide timely communication, service updates, and incident reports. Support client audits, technical walkthroughs, and performance reviews. Maintain high customer satisfaction through professional and proactive service.

AMC & Contract Renewals

Track and manage AMC schedules for all assets across sites (UPS, PAC, fire systems, electrical systems, etc.). Coordinate AMC renewals with internal teams and clients. Maintain vendor SLA performance and AMC documentation.

Documentation & Compliance

Maintain logs, checklists, equipment history, and service records for each site. Support ISO audits, internal quality checks, and compliance requirements. Ensure proper escalation and closure of incidents across all sites.

Qualifications & Experience

Diploma / BE / B.Tech in Electrical, Electronics, Mechanical, Mechatronics, or related fields.

3-6 years of experience

in datacenter operations, critical facility operations, or service engineering. Experience managing

multiple datacenter / critical facility sites

is a strong advantage. Hands-on expertise with: + UPS systems, batteries
+ Precision cooling (PAC/CRAC)
+ LT panels, DG, PDU, switchgear
+ Fire detection & suppression
+ IBMS & automation systems
Strong troubleshooting, vendor management, and client coordination skills. Ability to work independently, travel between sites, and handle pressure situations.

Preferred Skills

Exposure to AMC management & renewal processes. Certifications like CDCP, CDCS, OEM trainings, or safety certifications.

Why Join Prasa?

Work with a leading Datacenter & Critical Infrastructure solutions provider. Opportunity to manage multiple high-standard datacenters. Strong career growth in the rapidly expanding datacenter industry. Exposure to advanced technologies and enterprise-grade systems.

How to Apply:

Interested candidates are invited to share their updated profiles at hr@prasa-pl.com OR Call us on +918806667041 OR click on the "Apply Now" button.



Join us and be a part of a dynamic organization committed to excellence and integrity.


Apply Now