Job Description

JOB DESCRIPTION - SERVICE ENGINEER (CUSTOMER COMPLAINTS)Position Details

Job Title:

Service Engineer - Customer Complaints

Employment Type:

Permanent / Contract

Location:

Various Locations - North India (Zonal Railways)

Expected Joining:

Immediate / As per requirement

Job Summary

We are seeking a field-oriented

Service Engineer - Customer Complaints

to handle servicing and complaint resolution for railway coach components across

Zonal Railways in North India

. The role involves attending customer complaints, inspection, servicing, and rectification of UB-IC doors and seats, luggage racks, sunscreen systems, and LHB coach interiors.

Key Responsibilities

Attend and resolve customer complaints at Zonal Railway depots and maintenance locations Service and troubleshoot

UB-IC doors and seat systems

Handle servicing of luggage racks, sunscreen systems, and LHB coach interior fittings Identify root causes of failures and carry out corrective actions Coordinate with railway officials and internal teams for complaint closure Prepare service visit reports and complaint closure documentation Follow safety, quality, and railway compliance standards Support installation, inspection, and commissioning activities when required

Required Experience

1-2 years

of experience in field service or customer complaint handling Mandatory experience in

UB-IC door and seat servicing

Experience in LHB coach systems or railway field service is preferred

Educational Qualification

ITI

(Electrical / Mechanical)

Diploma

in Electrical / Mechanical Engineering

Key Skills

UB-IC door & seat servicing Electrical & mechanical troubleshooting Railway coach interior systems knowledge Customer complaint handling Field service documentation Willingness to travel across North India Zonal Railways Good communication & coordination skills

Why Join Us

Work directly with Indian Railways Zonal operations Exposure to multi-location railway service assignments Strong learning curve in railway systems & customer service Stable role with long-term growth opportunities

Contact Details

Company:

Airfloa Rail Technology Limited

Email:

airflowhiring5@gmail.com

Job Type: Permanent

Pay: ?16,000.00 - ?18,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person