Job Description

A Service Engineer specializing for medical and pathology lab institutes is responsible for ensuring the proper installation, maintenance, and repair of specialized medical instruments and systems used in pathology labs and blood bank institutions.

1.

Installation and Setup

: Service Engineers are tasked with installing new pathology and blood bank equipment, ensuring that it is set up correctly according to manufacturer specifications and regulatory standards. This may include configuring software, calibrating instruments, and conducting initial testing to verify functionality.

2.

Preventive Maintenance

: They perform routine maintenance tasks on pathology and blood bank equipment to prevent breakdowns and ensure optimal performance. This includes cleaning, lubricating, and inspecting equipment components, as well as replacing worn-out parts as needed.

3.

Diagnostic and Repaired:

Service Engineers diagnose equipment malfunctions and technical issues, utilizing troubleshooting techniques and diagnostic tools to identify the root cause of problems. They perform repairs and adjustments to restore equipment functionality and minimize downtime

4.

Equipment Installation

: Service Engineers install new medical equipment at healthcare facilities, ensuring that it is set up correctly and meets all necessary specifications and safety standards.

5.

Maintenance and Repair

: They conduct routine maintenance checks on medical equipment to ensure optimal performance and reliability. In the event of malfunctions or breakdowns, Service Engineers diagnose the issue and perform repairs promptly to minimize downtime.

6.

Calibrations and Testing

: Service Engineers calibrate pathology and blood bank instruments to ensure accurate measurements and results. They also conduct testing to verify that equipment functions properly and meets regulatory requirements.

7.

Technical Support

: They provide technical support to healthcare staff, answering questions about equipment operation, troubleshooting issues, and offering guidance on proper usage and maintenance practices.

8.

Documents: Service

Engineers maintain detailed records of equipment maintenance, repairs, and service history. This documentation is essential for tracking equipment performance, scheduling future maintenance, and ensuring compliance with regulatory standards.

9.

Training:

They may conduct training sessions for healthcare personnel on equipment operation, safety protocols, and basic troubleshooting procedures.

10.

Customer Interaction

: Service Engineers interact with healthcare professionals, administrators, and equipment suppliers to address concerns, coordinate service schedules, and ensure customer satisfaction.

Skill and Qualification:

1.

Technical Expertise

: Strong knowledge of pathology and blood bank equipment, including instrumentation, automation systems, and software applications commonly used in laboratory settings.

2.

Problem Solving

: Ability to diagnose complex technical issues and implement effective solutions in a timely manner. Service Engineers must possess excellent troubleshooting skills and attention to detail.

3.

Attention to Detail

: Precision is crucial when performing maintenance tasks, calibration, and repairs to ensure equipment reliability and accuracy.

4.

Communication skills

: Clear and effective communication is essential when interacting with healthcare staff and other stakeholders, both verbally and in written documentation.

5.

Customer Service

: Dedication to providing excellent customer service, including responsiveness to inquiries, professionalism, and a commitment to meeting customer needs. Dedication to understanding customer needs and delivering high-quality service that meets or exceeds customer expectations.

6.

Adaptability

: Service Engineers must be adaptable and able to quickly learn new technologies and equipment models as they evolve in the dynamic field of pathology and blood banking. Willingness to learn about new technologies and equipment models as medical technology advances.

7.

Team Work:

Collaboration with internal teams, including sales, customer support, and product development, to address customer needs and contribute to overall customer satisfaction.

Job Types: Full-time, Permanent

Pay: From ?216,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Education:

Diploma (Preferred)
Experience:

total work: 1 year (Preferred)
Willingness to travel:

75% (Preferred)
Work Location: In person