Job Description

Come join a team that values collaboration, innovation, and customer success. At Microsoft, we empower healthcare organizations through cutting-edge speech recognition and AI solutions. As a Support Engineer, you will play a pivotal role in delivering exceptional technical support and ensuring seamless experiences for our customers.
In this role, you will diagnose and resolve complex technical issues, guide customers through installations, and collaborate with internal teams to drive continuous improvement. This opportunity will allow you to deepen your expertise in Windows troubleshooting, virtualization, and cloud technologies while contributing to a mission that impacts healthcare professionals worldwide.
Our culture embraces a growth mindset and encourages every team member to bring their best each day. Join us and help shape the future of healthcare technology.
Responsibilities:

• Deliver best-in-class customer service as the first point of contact via phone, chat, email, and web cases.
• Diagnose, document, and resolve technical issues related to Nuance products and supporting infrastructure.
• Guide customers through application installation and configuration.
• Collaborate with technical teams, field services, and customer IT staff to resolve complex issues.
• Act as an escalation point for Tier-1 support and manage critical incidents effectively.
• Contribute to internal knowledge base and technical documentation.
• Support team queues and participate in knowledge-sharing initiatives.
• Maintain flexibility for 24x7 rotational shift coverage and support, with staffing availability as required

Qualifications:
Required Qualifications

• Bachelor's degree in Computer Science, IT, or equivalent experience.
• 3+ years of relevant technical support experience in a healthcare or enterprise environment.
• Strong proficiency in Windows desktop/server administration, Active Directory, and network troubleshooting.
• Hands-on experience with virtualization technologies (VMware, Citrix) and cloud platforms (Microsoft Azure).
• Familiarity with RESTful web services, scripting, and log analysis.
• Excellent communication skills and ability to manage customer interactions professionally.
• Strong problem-solving and critical thinking skills.

Preferred Qualifications

• Experience with EHR/EMR systems, middleware integration, or healthcare workflows.
• Knowledge of speech recognition technologies and software deployment tools.
• Familiarity with database systems (SQL/Oracle) and iOS device support.
• Certifications such as CompTIA A+ or equivalen

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Skills Required