Job Description

Date:

Jul 4, 2025

Location:

Baddi, India

Company:

ACG


Group Company

ACGE

Job Objective
Primary Responsibilities

Area of responsibility

Job Responsibilities

To enhance customer experience and build reputation with ACG products; this includes

providing technical support to enable efficient utilization of ACG products at customer site Timely resolution of technical complaints by the customer

Functional

Core:

To receive, respond quickly and attend to customer complaints in a more systematic and professional manner. To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe. To conduct customer training programs in house or at customer place. Recognizing sales opportunities and communicating the same to our sales TIC's. Integrate customer feedback with our existing business process. Help in getting competitor information on products, markets, etc. To generate spare business, up-gradation business and execute the same at customer place.

Scope of Decision Making: (As per Career Architecture)

Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors Follow up for orders for spares parts, maintenance services, AMC etc. Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines

Key Result Areas
Key Interfaces
Educational and Experience Requirements

Educational Qualification & Experience:

Educational Qualification: Diploma in Mechatronics / Mechanical, BE (Mechanical) Experience: 3 -8 Years

Technical Competencies & Personas
2. Basic computer knowledge (word, excel)
Analytical Skills
Communication
Problem Solving
Cross Functional Team Working
Delivering Consistent Results