Job Description

A Service Coordinator manages and organizes service operations, acting as a liaison between clients and service providers by scheduling appointments, coordinating technicians/staff, handling customer inquiries and complaints, maintaining records, and ensuring timely, efficient service delivery, often focusing on client advocacy and resource connection, especially in healthcare or social services. Key duties involve scheduling, dispatching, communication, documentation, and process improvement. Key Responsibilities

Client & Service Management

: Evaluate client needs, connect them with appropriate services, and advocate for their needs.

Scheduling & Dispatching

: Schedule appointments, assign jobs to technicians or staff, and manage daily operations.

Communication

: Serve as the primary contact for clients, providing updates, answering questions, and resolving issues.

Record Keeping

: Maintain accurate logs of service requests, work orders, client interactions, and service outcomes.

Team Coordination

: Oversee customer care teams, manage employee schedules, and collaborate with other departments.

Process Improvement

: Identify inefficiencies and implement strategies to enhance service delivery and customer satisfaction.
Core Skills

Strong organizational and multitasking abilities. Excellent verbal and written communication. Problem-solving and critical thinking. Customer service orientation and empathy. Ability to work under pressure and meet deadlines.
Industry Variations

Healthcare/Social Services

: Focuses on connecting individuals (patients, low-income families) with community resources, explaining treatment options, and providing advocacy.

Technical/Field Services

: Involves dispatching technicians, managing work orders, and ensuring service completion for equipment or home services.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person