Job Description

Hach
Location
Bangalore, Karnataka, India
Category
Customer Support
Job Id
R10262512

Imagine yourself...

Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. Thriving in a supportive team environment that inspires you to strive for excellence.

At

Hach

(www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better--faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.


As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.


Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

In this role, a typical day will look like

Strategy:

Develop and deliver strategic business plans based on market growth opportunities by customer segment & territory. Define overall Service strategy for the region, including long-term goals and short-term deliverables, best in class Response & Resolution time to our customers. Build & strengthen Service organization to meet & exceed customer expectation across India & neighboring countries (South Asia). Drive business process rigor by learning & deploying Veralto Enterprise Systems (VES) Device a program to develop Service competency in Technical, Soft skills & customer handling ability. Training facility as required for associates in India to be developed. Device strategy to Retain existing customers & Regain lost customers to continually grow install Base in India. Demonstrate Problem solving ability to resolve business & customer related issues through a structured approach that is sustainable. Develop a model to capture & continually improve NPS through corrective actions.

Service & Spares Sales:

Develop and manage a robust Spares sales forecast and price increase to drive growth & profitability. Lead the process of creating service product / portfolio commercialization to grow revenues from Service from current level to double in next 3 years. Manage the Annual Travel and Expense budget for the service organization, pushing for higher travel linked productivity, inculcating prudent spending practices. Set up effective metrics to track progress to drive sustainable growth through Annual Rate Contracts (ARCs) of Service and Spare parts. Forecast and achieve weekly, monthly, quarterly & annual revenue & margin targets. Improving efficiency & productivity through competency development & planned travel for better coverage & maximizing customer-facing time for the team. Proactively engage channel partners, where available, to optimize reach and serviceability, while ensuring timely availability of spare parts closest to customers across zones in India.

Technical Support

Identify opportunities to upskill and build infrastructure to facilitate and enable the technical support organization to be effective and impactful. Deploy the competency development model for service and technical team to more effectively and efficiently resolve customer problems. Track & develop an effective process for global technical support towards recurring product issues and failures. Build processes to improve service productivity using dashboards & reports on Service-Max, Centralized Scheduling, and remote service & standardize service delivery process Create & demonstrate Value for all stake holders & customers through VOC and Dignity, Candor and Transparency throughout the country

The essential requirements of the job include:

This position is key addition to Hach India leadership team and the talent pool at Veralto India level. The incumbent will have the opportunity to rotate into various roles, based on performance and potential assessment. You will be joining a dynamic set of leaders within India & APAC region.

Experience: 15-20 years of experience in handling commercial roles that include but not limited to Service, Sales, Product management etc., with a minimum of 5 years of people leadership experience with +15-member team. Education: Bachelor's Degree in Engineering and Master's Degree in Management studies from a reputed institute. Hands on working experience in Industrial sector and exposed to cultural nuances across zones in India. Demonstrates passion for growth & ability to deliver results with rigor and customer focus. Ability to establish rapport & trust with customers & team members. Ability to review, edit, simplify and lucidly convey complex and technical ideas and information clearly and effectively in all communication A Strategic mindset with an ability to deliver short term results while eye on long term goals. A talent scout with the ability to hire, motivate, retain, develop & grow high-performing teams Process driven and with strong analytical skills to develop new work processes to improve efficiency as per team / client needs. Ability to delegate as well as take control depending on the on-ground situation while holding self & associates from team accountable for results. Assertive & caring leader who builds an engaged & inclusive team. Travel: this position requires extensive travel within the country for external customers, Channel partners etc. upto 75% of time spent / internal team meetings. Travel abroad for any strategic or functional meetings as required.

Hach

is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources(TM)--and building rewarding careers along the way.

DIVERSITY & INCLUSION

: At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page--Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

DIVERSITY & INCLUSION

: At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page--Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.